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OFFICE NOISE

Posted by Tim Bryce on June 3, 2013

BRYCE ON MANAGEMENT

- Can we focus in the workplace or is there too much ear pollution?

(Click for AUDIO VERSION)
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Back in 2003 the International Facility Management Association (IFMA) conducted a survey of the most common complaints of office workers. Office temperature, which we have discussed in the past, topped the list, but there were others, including office noise which many workers found to be very distracting. However slight, noise can distract us in just about anything, which is why libraries want you to be quiet so that others can concentrate. Offices though are typically more hectic than libraries with phones ringing, people visiting, employees meeting and holding discussions, and office equipment humming away. It can all be rather chaotic.

In addition to affecting concentration, studies have shown that noise levels also affect worker motivation and contributes to stress. I have also read that the Occupational Safety and Health Administration (OSHA) permits noise exposures in the workplace up to 90 decibels on the average over an eight hour period. That’s like having a radio playing next to you on your desk at medium volume. Try working under such an arrangement for a while and you’ll see how it affects your work and why OSHA is concerned.

Sure, music has charms to soothe the savage breast, but too much noise can also create a lot of unnecessary havoc in the office as well, thus affecting worker performance. The intuitive manager will understand the role of noise as it affects the corporate culture and take measures to assure it has a positive effect on their workers, such as installing certain types of wallboard and ceiling tile to absorb sound, establishing quiet zones for work, and separate rooms for meetings and discussions.

So, are managers paying attention to the effect of noise in the workplace? Probably not as much as they should. The fact that many workers are plugging into iPods or other audio devices is indicative that management is not paying enough attention. Such devices can be useful for allowing an employee to focus on their work, but they can also be a safety risk in areas where it is necessary for workers to communicate in certain job functions. Personally, I have a problem with such devices as I believe workers who use them tend to plug in and tune out the real world. Whenever I see such devices, it tells me that managers have abdicated a certain amount of control over the workplace.

Frankly, I think it’s time for a lot of managers to take a refresher course in ergonomics, a discipline which seems to have faded from view over the years. At the center of ergonomics is how the workplace affects the human senses, which includes sight, taste, smell, touch, and, of course, hearing.

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is a writer and the Managing Director of M&JB Investment Company (M&JB) of Palm Harbor, Florida and has over 30 years of experience in the management consulting field. He can be reached at timb001@phmainstreet.com

For Tim’s columns, see:
timbryce.com

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Copyright © 2013 by Tim Bryce. All rights reserved.

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4 Responses to “OFFICE NOISE”

  1. Tim Bryce said

    A C.M. of Pittsburgh, Pennsylvania wrote…

    “Interesting. My current office is as quiet as a funeral home. Telephones have been replaced with IM and any music is played through earphones. It might be three hours before any of my coworkers express any noise (usually frustration). I DO get more accomplished, but I feel emptier at the end of the day.”

    Like

  2. sirchristiantheheck@reagan.com said

    I agree, it does distract.

    Like

  3. Tim Bryce said

    An S.J. of Palm Harbor, Florida wrote…

    “Good article, Tim. I have been the victim of someone with “Foghornitis”….. you know, that booming voice in the office so distracting that you can’t concentrate on anything else no matter how hard you try. Oh course they think they’re all that, or the department managers are too chicken *&^% to say something about the excessive volume but it is a problem that needs exposure. Next thing they need to do, ban cell phones in offices so productivity goes back where it should be in the first place. For 30 years I was in the workplace and if anyone of any importance needed to reach me, they just called the main office number. Now, if anyone’s pen at the office runs out of ink they NEED to post it on Facebook therefore being even less productive if not disruptive to the workplace. Let’s put it this way. If you hire an electrician to provide service at your home and pay him by the hour, do you want him wasting HIS worktime on personal business while he bills you? That’s the same theory behind holding a job that gets paid a wage. Enough with the distractions – get to work.”

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