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COMMON COURTESY

Posted by Tim Bryce on September 24, 2012

BRYCE ON MANAGEMENT

– A simple form of communications which reflects our character.

(Click for AUDIO VERSION)

To use this segment in a Radio broadcast or Podcast, send TIM a request.

I recently discussed the four basic types of personalities; A, B, C and D. In addition to the different personality types, we as humans have a wide variety of interests and non-interests (“turnoffs”), as well as highs and lows. As such, it is impossible to know precisely how to properly relate to everyone in every situation all of the time. The common leveler is common courtesy. By this I most definitely am not referring to “political correctness” which is concerned with pseudo-courtesy for political purposes. Instead, common courtesy represents a genuine respect for the human spirit and how we should interact. This is much more than just saying “please” and “thank you,” it’s treating others as we want others to treat us.

Each day we transmit a series of messages which communicate how we regard others. This is done either verbally or through other means affecting our senses. These messages can either be perceived as positive or negative. For example, someone who dresses or smells badly is sending a message that he has no regard for the others around him, as does foul habits such as belching or flatulence. Conversely, good grooming means you care how people perceive you. Other positive messages are conveyed through such things as greetings and handshakes, punctuality, and simple manners. Common courtesy, therefore, is concerned with sending positive messages as opposed to negative. It also means our ability to practice common courtesy is a reflection of our character and how we want other people to treat us.

Introductions, Handshakes & Greetings

In Japan, an introduction in a business setting is very important. In addition to identifying yourself, it establishes your professional image, and the superior/subordinate relationship for the two parties to assume (the “pecking order”). Consequently, the Japanese practice introductions carefully, particularly how a business card is presented, as they realize its importance. In contrast, people in the western world have a much more cavalier attitude towards introductions. Nonetheless, the introduction is every bit as important and sends signals as to how we perceive each other.

A lot of people underestimate the importance of a handshake. Actually it is the single most important message we can convey in an introduction. Some people like to give a strong vice grip handshake in an attempt to intimidate you, but most handshakes today by young people are weak and flabby. Actually you need to find a good balance, not too flabby and not too strong. Further, look the other person square in the eyes when you shake hands, this conveys your sincerity in meeting the person. Do not trust anyone who simply shakes your hand but doesn’t look you in the eyes; they simply do not care about you.

Shaking hands has historically been a very masculine custom, but this has changed in recent times. However, men still question the appropriateness of shaking a woman’s hand. Because of this, it is the woman’s responsibility to offer her hand. If she does not offer her hand, do not reach for it as she may feel uncomfortable doing so.

Upon meeting someone for the first time, be careful about using the other person’s first name or nickname as this may be reserved for the person’s friends and family. Use “Mister”, “Ms”, “Mrs” or “Miss” depending on how you were introduced and allow them to say, “Please call me Joe.” But if by chance you ask, “May I call you Joe?”, don’t be surprised if someone says, “No.” In other words, do not risk embarrassment, let the other person make the offer to use their first name or nickname. And please, whatever you do, do not call the other person “Dude,” this should have gotten out of your vernacular after graduating from High School.

It is also a good practice to memorize the other person’s name, particularly when a business card is unavailable. Nothing is more embarrassing in a business relationship to both parties than to forget a name. Write it down if you cannot remember it.

It is a good practice to greet your boss and coworkers on a daily basis when reporting to work (as well as saying your farewell at the end of the day). Nobody wants to feel unwelcome or unappreciated. If they do, they will feel like outcasts and less likely to help you with something. The objective is to make people feel at home. This can be accomplished with a simple greeting such as “Good morning” or “How are you?” It is easy to detect when a greeting is sincere or routine. Your goal is to appear genuinely concerned about the person. This can be achieved by:

* Complimenting on some personal attribute of the person (e.g., clothes, hair, car).

* Inquiring about a person’s family (e.g., birthday observed, anniversary, graduation, pets, health, etc.)

* Asking about an event the person recently experienced (e.g., attendance at an event, a trip, participation in a volunteer organization/charity, a new job or project assignment, etc.),

* Commenting on something newsworthy – community, sports, weather (“What did you think about…?”)

Such greetings are an expression of your interest in the person. Too often greetings become routine and, as such, less credible. Try to break it up.

A good basic greeting can work wonders in building cooperation and relations between people.

Attention to Detail

Small details can have a dramatic effect in your relationship with others. For example:

* Be observant – if there is anything constant in life, it is change. Change is always around us, but it takes a perceptive person to be able to spot the smallest of changes, whether it be a new hair style, someone losing weight, a small job well done, or whatever. When a change is observed, ask yourself why it has happened. Be inquisitive and understand the rationale for the change. This will help you adapt to the change as well as improve your interpersonal relations. For example, people are easily flattered when someone compliments them on a change. It means you are perceptive and interested in the person, both of which puts you in good standing with the other person.

It is these little observations that go a long way. As an example, perhaps the best secretary I ever met was a lady named Myrna who worked for an I.T. Director in Chicago. The first time I visited the office, Myrna warmly greeted me and asked if I wanted a cup of coffee. Saying Yes, she then asked me what I wanted in it. I said cream and sugar, which she then made for me. Months later when I returned to visit the Director, Myrna greeted me by name and presented me with a cup of coffee with cream and sugar. Frankly, I was startled she not only remembered my name but how I also liked my coffee. Later I discovered Myrna maintained a simple card file; whenever someone visited the office, Myrna would record their name and the type of coffee they liked. Sharp. Very sharp.

This article is included in my book, “MORPHING INTO THE REAL WORLD – A Handbook for Entering the Work Force.”

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is a writer and the Managing Director of M&JB Investment Company (M&JB) of Palm Harbor, Florida and has over 30 years of experience in the management consulting field. He can be reached at timb001@phmainstreet.com

For Tim’s columns, see:
timbryce.com

Like the article? TELL A FRIEND.

Copyright © 2012 by Tim Bryce. All rights reserved.


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5 Responses to “COMMON COURTESY”

  1. It seems that Uncommon Courtesy is nearer the mark these days since so many of the simple traits of politeness are now missing. Please, thank you and excuse me are terms as rare as hens teeth and the flabby handshake the rule rather than the exception. It would be nice if the subject was introduced into schools as a lesson and a reminder.

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  2. Tim Bryce said

    An O.B. of Macon, Georgia wrote…

    ” Common courtesy is not calling the other person a liar to his face…LOL

    What you call common courtesy, my mom called manners. Good business relation and personal one’s too are related proportionally to how much you care: Care for other, care for what they think of you and care that you words will give the best possible message, whether in greeting or business talk.

    Over the years I have seen our language change from pleasant to nasty. Even in business conferences I have seen massive amounts of vulgarity and plain bad lanugage. In fact, when I was in Dallas, at a conference, the site manager really used some foul language and the first time it happened I simply fired up my power wheelchair and left the room. The next time I went to the conference I took a tape recorder and laid it on the table at the start. When the site manager asked why I did that, I simply told him that I wanted to record his words and then play it back to him and then ask him it he though tthe language was appropriate, I also told him that since there were ladies present that he had embarrassed me by his language, Unbeknownst to me the CEO of the company was in the room when I did that. The language changed and the site manager was fired, I did not want that to happen and I guess I made a mistake but at the conferences from then till I left were clean and we got a lot more accomplished. Unfortunately I am an obstinate old cuss and I believe in speaking my piece, however unless I am trying to get a point across that I have not been able to put, I try real hard to understand what feeling my words will bring. I do really care about how I am perceived and whose feeling I might hurt.

    I find that very few people I meet today share that feeling. Handshakes are a common practice with me. And I spent a couple of years in Japan and understand the importance of extended courtesy.

    My wish is that today your word fall upon open ears and a great many folks take them to heart. Well done, my Friend. “

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  3. Tim Bryce said

    A J.S. of Skidway Lake, Michigan wrote…

    “I agree with your take on handshakes. Before I graduated from college, an instructor gave a one day crash course on dressing for success, interview manners, resumes, etc., and we actually practiced shaking hands with the right grip and eye contact. Those lessons have been very valuable.

    My dad has a friend whom I see two or three times a year, but she always remembers things, which is endearing. She asks about my children by name and how I’m feeling since my surgery and she listens to the answers. It’s more than just courteous. It tells me that she really cares.”

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  4. Tim Bryce said

    A P.E. of Canberra, ACT, Australia wrote…

    “I have to disagree on one point. “How are you?”

    Do you really want some one to answer candidly? “I have a hernia on my left bowel for the last nine months, and my left toe is hurting a lot since I stubbed it on a light post last week, Surely you remember me mentioning that, and are you ignorant, unfeeling, and insensititive?”

    So, what has become trite and unquestioning needs to be rethought.

    Do not say a trite “How are you?” Instead, look the other person in the eye and then say it with meaning, and expect a frank answer that you then go on to discuss and thus create a relationship that is followed up, genuinely, in the next discussion that happens.

    NEVER ask “How are you?” in a radio or TB interview. Use a more personal approach that shows empathy,OR ignore that platitude and go straight into a first exposition of your information. “Thanks, Sarah, and I’m happy to discuss the habitat of the XXXX that YYYY is helping to preserve through the paid staff and volunteer efforts of ZZZZ.”

    The avoidance of platitudes is important! It stands out to listeners/viewers, and is difficult for the interviewer/editor to ‘cut’ and so the interviewee seems more reasonable and likeable.

    Anyway, that is my experience.”

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  5. […] Art of Persuasion” (February 20, 2006) “Business Writing” (April 20, 2015) “Common Courtesy” (September 24, […]

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